Refund Policy

At JSMN (Jasmine), we are committed to delivering high-quality products and a trusted experience. Due to the nature of our products, please review our policy carefully before placing your order.

1. No Returns Policy

For hygiene and safety reasons, we do not accept returns under any circumstances.

This includes:

• Unopened products
• Opened or used products

This policy ensures the safety and integrity of all products we deliver to our customers.

2. Refund Eligibility

Refunds are only issued in the following case:

Damaged or Defective Product

If your order arrives damaged or defective:

• You must contact us within 48 hours of delivery
• Provide clear photos or videos showing the issue

If approved, we will offer a replacement of the damaged item or a refund equal to the value of the affected product.

3. Contact Us

For any refund-related questions, please reach out to us via WhatsApp.